top of page

Privacy Policy

The Centre Dural

 

1. Introduction

The Centre Dural is committed to protecting the privacy of individuals who interact with our organisation. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988. This policy applies to personal information collected through our website, program registrations, event participation and other interactions with The Centre.

​

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services and programs. This may include:

  • Name

  • Email address

  • Phone number

  • Address or suburb

  • Emergency contact details

  • Children's names and ages (for program registrations)

  • Payment information for bookings or registrations

  • Information relating to participation in programs or events

We may also collect limited technical information when you visit our website, such as IP address, browser type and pages visited.

​

3. How We Collect Personal Information

We collect personal information in a variety of ways, including when you:

  • Register for a program or competition

  • Enrol a child in an activity or holiday program

  • Subscribe to email updates

  • Contact us through our website or email

  • Participate in events or community activities

  • Interact with our website

Where possible, we collect personal information directly from you.

​

4. How We Use Personal Information

We use personal information to:

  • Manage program registrations and bookings

  • Communicate with participants and families

  • Provide information about upcoming programs and events

  • Improve our services and community programs

  • Manage safety and emergency contact requirements

  • Comply with legal obligations

​

5. Marketing and Advertising

We may use personal information provided to us (such as names or email addresses) to inform you about programs, activities, events and services offered by The Centre.

From time to time, we may use secure third-party advertising platforms, including Google, to help deliver relevant information about our programs and services. This may involve securely sharing limited customer information (such as an email address) with these platforms to create advertising audiences.

These platforms use encrypted or “hashed” data to match users and do not provide us with access to personal information held on their systems.

You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

​

6. Disclosure of Personal Information

We may disclose personal information to trusted service providers where necessary to operate our services, including:

  • Registration and booking platforms

  • Payment processors

  • Email communication providers

  • Website and technology providers

  • Advertising platforms

We take reasonable steps to ensure these organisations handle personal information responsibly.

We do not sell personal information.

​

7. Website Analytics and Cookies

Our website may use cookies and analytics tools to help us understand how visitors use our site.

These tools may collect information such as:

  • pages visited

  • time spent on the site

  • referring websites

  • general location information

This information helps us improve our website and the services we provide.

​

8. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.

Personal information may be stored securely in electronic systems used by The Centre and its service providers.

​

9. Access and Correction

You may request access to the personal information we hold about you.

If you believe information we hold is inaccurate or outdated, you may request that it be corrected.

Requests can be made by contacting us at sports@thecentredural.org.au

​

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us to lodge a complaint.

We will review the matter and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

​

11. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

The Centre Dural
sports@thecentredural.org.au
+612 8989 0000
1 Pellitt Lane, Dural 2158 Australia

​

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal obligations. The most current version will always be available on our website.

bottom of page